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  • eTOM Overview, TeleMagement Forum, http://www.tmforum.org/browse.asp?catID=1648
  • ITU-T. TELECOMMUNICATION STANDARDIZATION SECTOR. (06/2004). Telecommunications management network. Enhanced Telecom Operations Map (eTOM) The business process framework. M3050.1 @ ITU   2004
  • [3]. : - , :, 2 , 5, 2005.
  • Enhanced Telecom Operations Map (eTOM) The Business Process Framework Addendum D: Process Decompositions and Descriptions (For The Information and Communications Services Industry), www.tmforum.com, GB921D_v4-0-1_040318.pdf
  • Mike Kelly (TeleManagement Forum) NGOSS and eTOM, November 2002, Free Download. Telecargar Document. Formato. Talla. Colocado. Free Download. http://www.itu.int/itudoc/itu-t/com2/infodocs/019_pp7.ppt
  • Steve Cox (Sr. Director NAS Applications Business Unit, Oracle Corporation) Leveraging the ETOM To Facilitate Your Business, Telemamagment World, Nice, May 19-22, 2003, http://www.tmforum.com/browse.asp?articleID=23012
  • Martin Huddleston (Principal Engineer, QinetiQ) From ITIL to eTOM: Gluing Together the eProcess Value Chain In Mixed Civil/Military Environments, 2002, TMFC1132 OSSBIZ4 Martin Huddleston and Nigel Phillips ver2.ppt, http://www.tmforum.org/browse.asp? catID=1207&sNode=1207&Exp=Y&linkID=25663&docID=1132



        





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